New Gemini Helpdesk Platform Launched

We are pleased to announce that we moved the Gemini Helpdesk to a new cloud-based platform on 30 January 2023. The general system of tiered support from the national offices and Gemini support staff remains unchanged. The primary changes for our users are the requirement to create an account on the system for ticket submissions and the move to a fully web-based system for ticket interactions. Users will still receive email notifications when their tickets have been updated. Along with a more modern web interface, we also hope our users will find additional advantages to the new system, such as the support for attaching files directly to the helpdesk ticket.